Refund policy

RETURN & EXCHANGE POLICY

Returns and exchanges apply only to products purchased on sweetelliesue.com.

Any product purchased from sweetelliesue.com that you are unsatisfied with and is in new/unworn/unwashed condition may be refunded for the full purchase price (to the original purchaser) or exchanged within 14 days. Customer is responsible for all shipping charges. All SALE items are final sale and will not be accepted. 

What we need from you in order to process the refund or exchange:

• Send proof of purchase and reason for return to hello@sweetelliesue.com
• Ellie Sue's customer relations team will review the product to ensure it is still in new condition, and respond to you within 3 business days of your product arriving at Ellie Sue HQ

Please note:

• Exchange or return of products which have been discontinued on sweetelliesue.com will not be accepted. 
• If any item has been opened/washed/used or is not in original packaging, it will not be accepted. 
• Ellie Sue reserves the right to refuse to process a return, based on the condition of the returning product. If the product is deemed non-returnable, Ellie Sue will deny the return and the customer will be responsible for shipping fees if they would like the original product returned to them.
• Proof of purchase can take many shapes and forms: order number, receipt, eReceipt, gift receipt, or shipping invoice
• Items purchased as a gift and returned will be refunded to the original purchaser, not the gift recipient.

DEFECTIVE PRODUCTS

In cases of manufacturing defects, please follow these steps:

• Email a photo of the defective product and proof of purchase to hello@sweetelliesue.com within 48 hours of delivery date.
• Defective product must be unwashed and unused.
• You will receive a response within 48 business hours.
  

Please contact: hello@sweetelliesue.com if you have any questions.